Reach out to us directly or find answers in the FAQ below.
Quick Tips
AI Features
Use AI Analysis to score candidates automatically. Access it from the candidate profile.
Career Page
Your public career page is live at workruno.com/career/[your-id]. Share it with candidates directly.
Email Templates
Create reusable email templates in the Email Templates section to speed up your outreach.
Frequently Asked Questions
How do I upgrade my plan?
Go to Dashboard → Pricing to see available plans and upgrade with one click.
How do AI credits work?
Each AI action (analysis, email generation, CV match) consumes 1 credit. Credits reset at the start of each billing period.
Can I cancel my subscription anytime?
Yes. Go to Dashboard → Pricing → Manage Subscription. Your access continues until the end of the billing period.
How do I invite team members?
Team collaboration is available on the Business and Enterprise plans. Contact us to learn more.
Is my candidate data secure?
Yes. All data is encrypted at rest and in transit. We are GDPR compliant. See our Privacy Policy for details.
How do I enable two-factor authentication (2FA)?
Go to Dashboard → Settings → Security and follow the QR code steps with an authenticator app like Google Authenticator or Authy. We strongly recommend enabling it to protect your account.
How do I export my data?
You can bulk-export candidates and reports from the dashboard. Contact support if you need a full data export.
What do I see on the Dashboard?
An overview of your active job listings, new applications, and pending tasks — all at a glance.
How do I create a new job listing?
Go to Job Listings → New Listing. It publishes in minutes and is automatically added to your career page.
What is the Talent Pool for?
It holds candidates who aren't tied to a specific listing, so you can reconsider them when a matching role opens up.
How do I add a new candidate?
Go to Candidate Directory → New Candidate, or let applications come in automatically through your career page.
Can I add candidates in bulk?
Yes — use "Bulk Import" in the Candidate Directory to add many candidates at once from an Excel or CSV file.
How do I schedule interviews?
Create an interview from the candidate's profile and it's automatically added to Calendar & Scheduling.
How do I prepare an offer letter?
Generate a draft with AI from the candidate profile, edit it, and send it to the candidate with one click.
What are Email Templates for?
Save reusable templates for recurring messages (invitations, rejections, follow-ups) and use them with one click.
How does CV Matching work?
AI compares a candidate's CV against the job requirements and produces a fit score and summary.
What does Cover Letter Matching do?
It analyzes a candidate's cover letter/motivation letter and evaluates how well it fits the role.
What is Goals & Planning for?
Set hiring goals (e.g. "hire 3 people this month") and track your progress toward them.
What can I see in Reports & Analytics?
Metrics like application volume, source performance, and time-to-hire, shown as visual reports.
Where is my career page and how do I share it?
It's automatically live at workruno.com/career/[your-id] — share the link with candidates or embed it on your website.